FREQUENTLY ASKED QUESTIONS

You bring curiosity, we bring understanding.

Make the transition from a family home easier by knowing more about the variety of senior housing and services available at our exceptional Chateau Waters community. Better understanding can turn the uncertainty of moving into confidence for beginning the next chapter of life. 

GENERAL TOPICS

Ecumen is a Shoreview-based company that owns and operates a broad spectrum of senior housing communities across Minnesota, with a spirit of all-encompassing care, empowering individuals to live richer, fuller lives.

We work hard to meet the special dietary needs of residents and can accommodate most requests. 

Chateau Waters is a smoke-free community. 

Yes, one dog under 30 pounds or two cats. Each pet requires a $1,000 non-refundable fee. Pets must remain in the owner’s apartement and are not allowed in common area unless being escorted outside. Other restrictions and fees may apply. Please ask your Chateau Waters representative for details. 

An unsigned, blank copy of our Admission Agreement is available on request. 

Please contact our main office at 320-654-2352 and ask to speak with our Senior Living Consultant. They will assist you in better understanding the costs of living at Chateau Waters. 

INDEPENDENT LIVING

Included utilities: electric, gas, water, trash, recycling, wireless internet, basic cable and satellite TV, and community wireless internet (WiFi). 

Telephone service is not included in the monthly service fee. 

No, we do not charge a fee for a second occupant. 

Parking on the street or in our surface lots is free. Parking stalls in our heated underground garage are available for a monthly fee. Ask your Chateau Waters representative for current underground parking fee. 

Yes. Storage lockers in our underground parking garage and building are available for $25/month. 

You simply provide us with a one calendar month written notice. 

Yes, meals are available for purchase from the dining room or deli. 

Meetings with a visiting physician are available by appointment. Additionally, Ecumen Home Care services are available for a fee in your private apartment. 

Yes, if you reside in our independent living apartments, you have priority access to available assisted living and memory care apartments. 

Yes, guests of any resident can reserve our designated guest suite overlooking Lake Francis for $80/night, featuring a queen size bed and private bathroom with shower. 

What is commonly referred to as a retirement home is what Ecumen calls an independent living community, where active and independent residents live in a private apartment home. Chateau Waters is distinctive in this regard, offering high-quality design and finishes for an exceptional senior living experience. 

ASSISTED LIVING

Our Senior Living Consultant is best suited to answer your questions about a possible move, availability of apartments, and how the entire moving process works. Please call our main number 320-654-2352 and a representative will direct your call. 

A lead care expert will meet with you and family members to design a care plan based on your individual needs. We work closely with families, physicians, therapists, and other care professionals to provide the best continuity of care. Our team approach to care relies on open communication to bring all disciplines together to develop the best possible outcomes for the health and well-being of our residents. 

They are different in amenities, services, and level of independence manageable by the resident. Our assisted living community offers active residents a private apartment home with a full kitchen, private bathroom, patio/deck, meal plan, and a customized care plan with regularly scheduled visits from an onsite expert care team. Whereas our memory care community provides individuals experiencing Alzheimer’s or other forms of dementia a private room with private bath and mini-fridge in a safe and secured environment supervised 24/7 by experts in dementia care. 
They refer to two different kinds of senior living housing and services. What many people call a nursing home or a skilled nursing home is what Ecumen calls long-term care. Long-term care is for individuals who require 24-hour care. Chateau Waters does not offer long-term care services. Our assisted living community offers active residents a private apartment home with a full kitchen, private bathroom, patio/deck, meal plan, and a customized care plan with regularly scheduled visits from an onsite expert care team. 
When a loved one needs more continuous care than Home Care services can provide in their current living environment, our assisted living community is a great housing and services option for them (and their family) because of the peace of mind that comes with a safe environment, a customized care plan and regularly scheduled visits from an onsite expert care team. 

MEMORY CARE

They are different in amenities, services, and level of independence manageable by the resident. Our memory care community provides individuals experiencing Alzheimer’s or other forms of dementia a private room with private bath and mini-fridge in a safe and secured environment supervised 24/7 by experts in dementia care. Whereas our assisted living community offers residents a private apartment home with a kitchen, private bathroom, patio/deck, meal plan, and a customized care plan with regularly scheduled visits from an onsite expert care team. 
They refer to two different kinds of senior living housing and services. What many people call a nursing home or a skilled nursing home, is what Ecumen calls long-term care. Long-term care is for individuals who require 24-hour care. Chateau Waters does not offer long-term care services. Our memory care community provides individuals experiencing Alzheimer’s or other forms of dementia a private room with private bath and mini-fridge in a safe and secured environment supervised 24/7 by experts in dementia care. 

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