The Future of Aging Services and Yelp
Do you yelp?Yelp is one of a growing number of websites where real people (customers) give real feedback on the real service (or lack thereof) they receive. If they love the service they get, they rave. If the service stinks, they let you know that, too. If the reviews are good, it’s the best possible, most authentic, least expensive advertising.Here’s an example of what someone yelped about regarding Abbot Northwestern Hospital in Minneapolis: AWESOME HOSPITAL!!!This hospital as a whole is absolutely FANTASTIC!!!Many eons ago when I lived in MN (made & raised there!) I was hospitalized for several days.The entire staff was spectacular!My doctors were competent and did not have an ounce of arrogance in their souls!The entire team of nurses who cared for me were wonderful with their caring & compassionate manner.Every single one of the many nurses assigned to my care truly took pride in their profession and provided the utmost in quality care!Kudos to this hospital- you set a good example for other hospitals to follow!Here’s another one regarding the Veterans Administration Hospital:A well run facility; one of the best V.A. Hospitals in the country. I worked for them a few years ago, and it was very gratifying to see how organized and efficient they were. From the hospital to the oncology dept, to their clinical research dept, to the records office. Well trained and dedicated public employees doing their best to helps veterans and their families. It’s amazing what the government can do when it’s well funded and ran by dedicated and competent people.A Tool for the Aging Services ProfessionThere were just a couple of posts for health care; none for aging services. What a great tool for long-term care providers (or any business) to let their customers do the talking and then promote that talking. And, conversely, if it’s bad talking that’s happening, what an opportunity to do something about the problems they’re raising, so customers have a reason to say something nice.
UK’s Long-Term Care Revolution
Putting People First. It shouldn’t be revolutionary, but it is. Putting People First is the name of a program announced in the United Kingdom to pay for long-term care.Seniors who qualify for government aid will be given money to pay for their own care. They will have the right to decide how and where they spend the cash. According to the London Observer: Under the initiative, being rolled out next April, seniors or their chosen relatives will set up bank accounts into which government will pay money into their accounts after they’re means tested. The individual or their chosen relatives will then be able to shop around for the best packages of care … UK social care minister Ivan Lewis said: 'This is the end of a paternalistic and controlling culture and the beginning of a new way for older people and those with disabilities to be in charge of their lives. Some may decide to spend money in unconventional ways; others may find making these choices very hard. We’ll have to face these challenges as they arise, but we know this is the right thing to do. The more power
Aging and How to Change the World
If you love topics of seizing what’s next, innovation and entre/intrepreneurship, check out Guy Kawasaki’s blog How to Change the World. Guy spoke a few years ago at Mary Furlong’s Baby Boomer conference. Both were great.Guy (a California hockey nut; he needs to come to the real State of Hockey- The Land of 100,000 Rinks and 10,000 Lakes) isn’t in the changing aging business, but many of his blog’s insights can be adapted to it. Innovation knows no boundaries.
Senior Housing Trends and Aging and Technology
We’ve added new white papers in our successful aging resource library. This is an evolving online resource by Ecumen for senior housing and aging services professionals and others interested in aging and creating more livable communities. The new papers look at trends in senior housing development and how technology is changing aging. You’ll also find our Age Wave Study of baby boomers and senior housing development tips.We invite you to share links to other such resources in the comments section below.
Aging Services and Moments That Take Your Breath Away
Posted by Katie Lundmark, administrator of Ecumen-managed Sunnyside Care Center in Lake Park, Minn.
I recently came across these words by comedian George Carlin. I’ve shortened them a bit … I think there are some very good insights for all people in here, but especially those of us who are in aging services. As I reflect this holiday season, we who work in aging services are very fortunate to work in a profession that has many moments each week that take your breath away.
New Alzheimer’s Senior Housing Tool Launched
Posted by Susan Ferguson, Director of Marketing, Ecumen
The Alzheimer’s Association has created a great new online tool. Called the Alzheimer’s Association Senior Housing Finder, consumers can search for senior housing communities that specialize in Alzheimers and dementia care. It is the first such tool available nationwide and features more than 65,000 providers.
The needs for these services are going to continue to grow as a person develops Alzheimers every 72 seconds. In fact, getting Alzheimer’s is one of baby boomers biggest concerns according to our Age Wave Study. It behooves senior housing organizations to complete a profile for this database and make their services known to people who are searching for them. Thank you to the Alzheimer’s Association for making this resource available.
Aging is a Business and Economic Issue
Aging is often viewed as an issue for government, social service organizations and groups such as AARP. But aging is also very much a business and economic issue.Ecumen CEO Kathryn Roberts wrote about that in today’s Minneapolis Star Tribune:Star Tribune Business Forum: Age Wave is a Business and Economic Competitiveness Issue
Like other CEOs, I’m concerned about stemming 'brain drain' amid a mass retirement and experience exodus in Minnesota.But a more immediate economic and competitiveness issue is how to deliver and pay for senior care to assist our current employees who are dealing with their aging parents. Absent innovation, the human and financial costs of a much larger, longer-living senior society will weaken other investments designed to enhance Minnesota’s competitiveness and make this state livable for a lifetime.
If my 86-year-old mother-in-law suffered a significant medical event that required care, I would have the luxury of being able to call upon any number of experts within Ecumen for guidance on what to do next, so she could live as fully and independently as possible.Unfortunately, most people don’t have guides for the long-term care maze that now has record numbers of folks lining up outside it. Nearly 45 million Americans care for an older or disabled family member. In fact, they give an average of 21 hours each week. And they’re mostly women working outside the home, many of whom also care for children.I’ve found that the people drawn to exhaustive juggling between their paid job and pro bono caregiving often are superstars -- highly productive, talented, team players who are usually the most expensive to replace. That stretching takes a toll. Caregivers burning life at both ends have increased risk for depression, heart disease, arthritis, diabetes and cancer, and have a significantly higher mortality rate than non-caregivers. The juggling costs businesses more than $33 billion annually, according to MetLife’s 'Caregiving Cost Study: Productivity Losses to U.S. Businesses,' and that figure is growing.Health care is a top business issue. Yet, largely absent from business' discussion of health care reform is one of government’s largest, fastest-growing cost-drivers: long-term care of people with chronic illness or disability.Just over $158 billion is paid for long-term care nationally, with Medicaid paying almost half. Most of the dollars go to nursing-home care. Long-term care consumes about a half billion dollars of Minnesota’s budget and could cost $20 billion by 2050 if we don’t change how we pay for and deliver it.That cost looms much larger when I think about other competitive necessities such as building a 21st-century workforce and transportation system. And I also see a big wildcard in this cost mix: the currently incurable Alzheimer’s disease. Every 72 seconds, someone develops Alzheimer’s. Most of us are familiar with some of the 200,000 people who provide unpaid Alzheimer’s or dementia care in Minnesota. What most of us don’t know, however, is that the estimated market value of that care is about $1.5 billion.Is there any wonder the Department of Human Services (DHS) compares the age wave to Hurricane Katrina? Longevity no longer can be the sole domain of government, churches, social services, nursing homes or AARP. Every employee is aging.The late Elmer Andersen, former Minnesota governor and CEO of H.B. Fuller Co., innovated when he brought child care to the workplace. We could do the same for senior care and create places where one’s children and parents get care, capturing the value of young and old making connections.The workplace has done a very good job of helping people take more personal control over their wellness and retirement savings. It also could be the place to help people plan for their own long-term care possibilities as well as connect to care options for their loved ones.Keeping people out of nursing homes saves money. Most adult children want to keep their loved ones from entering a nursing home for as long as possible. We must make options available to our workforce to help it manage.Minnesota has a program called Consumer Directed Community Supports (www.dhs.state.mn.us/cdcs/) where Medicaid-eligible seniors can use a voucher to pay family or other caregivers rather than more expensive institutional care. Polling shows Minnesotans love the option; however, few know it exists.If publicizing this option to support independence and caregivers is too costly for the state, let’s figure out a better way. Ecumen soon will sponsor a Citizens League workgroup to look at the issue and develop options. We hope others, including the Minnesota Chamber of Commerce and Minnesota Business Partnership, will join this effort to help shape solutions.The other day I received a call from a friend, a partner in a leading law firm. She just learned her father needs care. 'Where do I begin?' she asked. We all must help Minnesota ride the age wave, instead of waiting to drown beneath it.
Aging Services: It Has to Be the No Spin Zone
Can’t we just spin' our way out of this?That might be the question on the minds of some of the nursing home operators that were named today as 'the nation’s poorest performing nursing homes' by The Centers for Medicare & Medicaid Services (CMS).The answer is NO, and it’s an especially LOUD NO when you’re caring for fellow human beings.Some people like to talk about getting 'spin doctors' to help them in a crisis. Spin is simply another word for deception. And the 'doctors' who practice it shouldn’t be allowed to operate.We live in a world run by imperfect human beings. Crises, mistakes and bad news hit the best of organizations; And what the best of organizations have in common when such a situation hits is: They don’t SPIN. Rather they take some seemingly simple steps in what can be very difficult, embarrasing situations:1. They go right to work to identify and fix the problem.2. They learn from mistakes so that they’re not repeated.3. They communicate openly and honestly.4. They become a better organization and build even stronger trust with the people who rely on them.Some crisis situations are complex; how we respond to them shouldn’t be.Posted by Eric Schubert, Director of Communications
Coach Broyles' Playbook for Alzheimer’s Caregivers
Southeastern Conference football legend, Frank Broyles of the Arkansas Razorbacks (and current Arkansas athletic director) has created a new playbook, and it has nothing to do with football. It’s called 'Coach Broyle’s Playbook for Alzheimer’s Caregivers.' The guidance in the 92-page book is based on experience. Broyles and his family were caregivers for his late wife Barbara who had Alzheimer’s. He takes a person-centered approach to his book, not a medical-centered one, stressing doing things with a loved one with Alzheimer’s or dementia, not for them.You can obtain a free copy at the Alzheimer’s Association site here or download its contents here.
A New Look at Aging on the Guthrie Stage
Photo by Mike Habermann It’s interesting how increasingly we’re seeing more positive lights shined on aging and doing it well … gracefully … successfully … vitally or -- insert your adverb here.In Minneapolis this week, British actor Charles Keating, is starring at The Guthrie Theater in a one-person show called 'I and I: The Sense of Self.' His work, which features insights from Yeats to Einstein, takes a new look at aging, doing it well and the wisdom that comes with growing old.You can hear a short interview with Keating on Minnesota Public Radio here. He has a cool anecdote about how he came up with the I and I name while on a trip to Jamaica. A Jamaican friend told him 'what you do to me, you also do to yourself … you see man, we are both human beings, I and I.'